In periods of high uncertainty, whether it is because of international conflicts, economic challenges or health crises, conflictual situations are likely to increase in the workplace. Indeed, disagreements over how to tackle a tough situation, pressure to perform, or stress-generating work overload, are more likely to occur. If poorly managed, emerging conflicts can be a significant threat to smooth human relationships between managers, employees, customers and/or business partners.
This training programme will allow you to understand, anticipate and manage conflicts in a rational and down-to-earth way. It will also give you the opportunity to discover your individual profile when you are faced to a conflictual situation, and to practice your ability to address conflicts through built-in exercises during the session.
Objectives
- Understand how conflictual situations can arise in our relationships with others
- Assess the different types of conflicts (declared... or not)
- Discover the methods and behaviors - to be adjusted according to the context and to our objectives - which allow us to prevent and manage conflicts in the most effective way
- Prepare to conduct a potentially conflictual discussion
- Identify and work on our personal areas of improvement to keep our self-control in all circumstances and to increase our assertiveness without aggressivity
Target audience
Anyone who needs to anticipate and manage conflictual situations at work, in order to succeed in their mission and achieve their objectives.
Content
- Definition, causes and consequences of a conflict
- The five possible behaviors to manage a conflict (Thomas-Kilmann model)
- Criteria for choosing the right behavior among the possible five
- Enhance our assertiveness: prepare for a potentially conflictual discussion
- Looking for a “win-win” solution
- When being stuck in the conflict: how to look for an arbitration
Methodology
Practical training (including role plays with the consultant-trainer), based on prepared scenarios, to emulate good and bad practices in terms of assertiveness and conflict management.
Date and time
Monday 24th November 2025
09.00 AM- 12.30 PM and 01.30 PM - 05.00 PM
Price
FER Geneva member CHF 550.-
Non member CHF 750.-
Remarks
- A range of study materials are provided with every course
- A certificate of participation will be issued to participants
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Lunch included
Related with this topic
Practical information
T 058 715 33 15
